Refund policy
At Bralette & Co, your satisfaction is important to us. We carefully craft each piece and apply clear guidelines to ensure fairness, hygiene, and quality for all customers. Please review our exchange and return policy below.
1. Eligibility
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Exchange or return requests must be made within 1–5 days from the date the item is received.
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Items must be returned in their original condition, unused, unworn, unwashed, and with all original tags attached.
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Items showing signs of wear, damage, alteration, or misuse will not be accepted.
2. Applicable Items
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Exchanges and returns are accepted only for robes and non-underwear items.
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Underwear items are strictly non-returnable and non-exchangeable due to hygiene and safety reasons.
3. Delivery Charges
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All return and exchange delivery charges are the responsibility of the customer.
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Original shipping fees (if any) are non-refundable.
4. How to Request an Exchange or Return
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Please contact our customer care team within the eligible timeframe to initiate a request.
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Once your request is approved, our team will provide you with the necessary instructions.
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Items sent back without prior confirmation may not be accepted.
Contact Us
If you have any questions regarding exchanges, returns, or privacy, feel free to reach out to us:
Phone
Lebanon: +961 3 165 655
Dubai: +971 56 803 5688
France: +33 7 58 09 14 02